Octopian ensures the attainment of highly efficient, comprehensive post-implementation care for partner assets and deployed products, all consolidated within a singular support service agreement, extending its reach across over 189 cities.
HARDWARE MAINTENANCE
Octopian ensures comprehensive device coverage for clients with flexible options for replacing faulty hardware, including 2-hour, 4-hour, and next-business-day advance replacement.
ONSITE TECHNICAL SUPPORT
Engineers deliver intricate, on-site preventive and corrective maintenance, effectively mitigating data network, downtimes, and data losses. Service level agreements (SLAs) commence with a 24x7x2 and 24x7x4, with Next Business Day (NBD) service delivery attainable in most global locations.
REMOTE TECHNICAL SUPPORT
Remote Technical Support Services and Remote Monitoring form an integral component of the comprehensive post-implementation solution. Utilizing a multi-tiered support system, a robust 24x7 remote issue resolution service is delivered, significantly enhancing, and expediting the corrective maintenance process.
SERVICE DESK
Proactive and reactive multi-lingual Global Managed Service Desk support is offered by Octopian, providing continuous, round-the-clock assistance through a consistent single point of contact. Service desk operations establish this primary contact for all users, delivering customer services and guaranteeing that the service levels align with expectations, encompassing response, action, feedback, and solutions. Typical services encompass remedial support for critical network failures and handling urgent quote or order requests.
SUPPORT & NOC
Functioning as the Single Point of Contact for partners, end-users, or internal employees, Octopian offers an efficient and consistent help desk experience, proficient in addressing technical issues, and resolving problems.
3rd PARTY MAINTENANCE
Third-party maintenance (TPM) services provided by independent vendors are rapidly gaining popularity as a preferred alternative to OEM support. TPM services offer the promise of extending the lifespan of hardware that has been declared end-of-life (EOL) or end-of-service-life (EOSL). This approach helps to avoid the necessity of forced asset replacement and enables the optimization of the overall IT budget. Furthermore, TPM support encompasses various additional benefits that are not typically included in OEM support.